Refund policy

30-Day Guarantee

We stand behind the quality of our products. You have 30 days after receiving your item to request a refund if it's defective or damaged.

Eligibility

Refunds are available only for items that are defective, damaged on arrival, or stop working properly under normal use within 30 days of delivery. This policy does not cover change of mind, incorrect size or color preference, or issues caused by misuse.

How to request a refund

Contact us at salehlaswi1@gmail.com with your order number and a description of the issue. Photos or a short video of the defect help us process your request quickly and determine the best resolution.

Damages and issues

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us right away at salehlaswi1@gmail.com so we can make it right.

What's not covered

- Change of mind after purchase
- Damage caused by misuse, dropping, or water exposure beyond normal facial use
- Normal wear on the silicone brush attachments
- Sale items and gift cards

Refunds

Once your refund is approved, you'll be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at salehlaswi1@gmail.com.

Questions

Reach out to us any time at salehlaswi1@gmail.com.